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Everything Fishy Customer Internet Privacy Statement
This privacy policy applies to all of Everything Fishy's Web site.
Protecting your privacy is important to us. We hope the following statement will help you understand how Everything Fishy collects, uses and safeguards the personal information you provide to us on our site.

I. Information being collected online.
Statistical data on referrer (what site you came in from), search engine queries, entry point into the site, and pages visited, and whether you have visited other pages on the site are collected by Earthlink, our hosting provider, anonymously. This information is available to Everything Fishy, and is used to evaluate our search engine registries and advertising effectiveness.

Unless you order from the site, or email us, we collect zero specific information about or from consumers visiting Everything Fishy.

If you order online, our shopping cart is provided through Cartmanager.net. The shopping cart uses cookies to identify you and add your items to your shopping cart, (as opposed to someone else's cart). This information is protected by standard SSL encryption and a very strict privacy policy available on Cartmanager's site at www.Cartmanager.net. Your information will not be used for marketing purposes by 3rd parties.

II. How we use the information we collect.
Currently: We collect information only to complete a transaction. If you win a free order item, or send in an email or letter about aquatics or our service, we may post the text, but only your first name and last initial, city and state or country, on the web site. No email or contact information will be included or given out to anyone that inquires.

Expected changes: Everything Fishy will never have time to publish a newsletter. Once your order is processed, you may be notified by email of shipping details, and after that, we delete all electronic record of your email address. Hard copy is kept on file as required by credit card companies, then shredded and burned. (Note: if you have contacted us in the past via email, or ordered products, you KNOW that we do answer our email and respond to your inquiries and requests, generally in less than 24 hours.)

No personal information will be disclosed to third parties for any purpose whatsoever, including marketing.

Persons attempting to place fraudulent orders on stolen credit cards be warned: we're pretty good at spotting them, and pretty good at turning your info over to the bank involved. So far, we haven't shipped one, as of January 2006. (6 years) The advantage in dealing with a smaller company is that a human that cares does look at these. I don't know what the bank does with these: that's their job.

III. Opting Out
Opting out of the newsletter is not necessary. We haven't saved an email address on a closed order since 2000. We do not keep your telephone number, email address or credit card information in our computer. Hard copy is the only record in our office after your order has been closed, and credit card numbers are destroyed as soon as the deposit posts.

IV. Inquiries about our privacy policy.
Inquiries about our privacy policy may be done by email, telephone at 817-293-1782, or fax at 817-293-1782. A response to your inquiry, even just indicating that it has been received and research will be required, will come via your email address, generally the next business day. If the email address is incorrect, blocked, mailbox full or down, and no other contact information is available to us, please re-contact us at your earliest convenience, and we will be happy to address your concerns.

Corrections to your account, transaction, order recently placed, problem with order, shipping disaster (truck ran over the box, etc.), are most quickly handled by email or fax (817-293-1782). This gives us a written record of your request, that we can print out the correction for our files at the same time we are making the changes, scheduling a re-ship, etc. We will confirm the request via email or return fax, your choice, if it is faxed in. We will confirm your request by email if it is emailed in.

V. How we protect consumer information online.
Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet. Unauthorized employee access to information is protected by layers of passwords, firewalls and secure files in our system. Your shipping paper work and invoice NEVER contain credit card data. They only contain the items shipped, ship address, email, amount of sale, and that the order was paid via a credit card. Information is handled on a Need-to-Know basis, and beyond customer service, no one needs to know. If you wish to know the NAME of the card you put it on, you may request that information by email, but we will give precisely 4 digits of the account number by email. How do we know it isn't your teenager's friend using your computer.....?

VI. Changes to our privacy policy will be posted on this page.
If you require email notice of such changes, please email us and request such notice. I do not anticipate any changes in the next 12 months.

Alice Burkhart
Owner, Everything Fishy.

Security

Everything Fishy's Shopping Cart is on a secured server using standard Internet SSL protocol to encrypt information. Encryption is the process of coding your message before it leaves your computer. To decode the message, the computer that receives your coded message must have the correct compatible software in order for decoding to take place.

All transactions conducted through our Shopping Cart are secured and authenticated. Our server hosting the shopping cart utility encodes all product and sales requests and notifies the owner of the transaction. The owner must access a secured document before reading the order information — no credit card data or other personal items are transmitted insecurely in the process. Your shipping document will not include credit card data, only the items ordered, cost, address, etc.

The system is actually safer than giving a credit card number over the telephone, giving it to a food server, or even using it at the gas station. Yet we do all these things and never question this procedure. The system that Everything Fishy's Shopping Cart uses is as safe as the automatic teller machines we are accustomed to using.

Cart Errors I tried to order and _______happened. If you try to order, and the shopping cart won't let you, email us. If we can duplicate your error, you receive a $2.00 merchandise credit for each error you catch. (except the Y2K bug certificate expired error) No cost, no postage, no handling and we don't spam your email. (We may put first name, last initial, city and state on the page as a winner.) We have a secure shopping cart that has one flaw: it occasionally refuses orders. If you are already ordering something, and the cart fails, we'll make it worth your time to send us an email.
(Note: this cart is not in test mode, and Everything Fishy has a no refund (exchange only) policy. If you order an item via your credit card and the shopping cart works, your credit card will be charged, and we will promptly ship your order. This is how e-business is SUPPOSED to work.)

If you change your mind, ordered the wrong item or want it shipped to the billing address instead of the shipping, please notify us immediately by email. We try to ship same day whenever possible, but we will try to correct your order if it hasn't left yet.

Email us, please, and let us know. Thanks.

I don't use credit cards, etc. For persons that have some concerns about giving out credit card numbers, that don't have or choose not to use credit cards, I share your concerns. I hate using a credit card by mail, or by phone, or over the internet. I do it, but I find myself worrying a little each time. So far, I haven't had anyone abuse my credit card information. I'm honest, the server is secure, my files are secure, and the fax and phone lines are as secure as any land phone line. I will not ship COD, because of the costs involved, particularly those involved if someone runs short on cash and refuses the shipment. I won't ship on credit, unless you and I have been doing business regularly for over a year. But you are welcome to send a check or money order and your completed order form to the address below. To use the Shopping Cart to calculate pricing and shipping, select the Fax/Mail order option. It will ask for address information for freight purposes, but no credit information is required. You can print the form out and send it with your chosen form of payment, which, since we no longer accept checks by mail, should not have any private information on it..